Reference

Privacy Policy For Your surya303 Account

Our Privacy Policy explains what surya303 collects, why we use it, and how you can request changes before opening an account.

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surya303 Privacy Policy For Your surya303 Account
CONTACT PATHS

Privacy Questions Follow Your Account Path

A clear contact path helps when you want to ask about the Privacy Policy, correct an account detail or check why a wallet record appears in your history. Start with the support route connected to your account and include the phone number or email used during registration, plus the relevant receipt or status reference. We use those details to locate the right record without asking you to send a password.

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Account detail request

Ask us to correct a phone number, email detail or verification record by referring to the account step where the issue appeared. We may ask for confirmation before changing personal data.

Wallet record question

For DANA, OVO, GoPay or QRIS activity, share the payment reference and displayed status rather than your wallet password. We use the reference to check the associated account record.

Policy access request

If you want a copy of personal data connected with your account, contact our support path with your registered details. We verify the request before releasing or changing any record.

DATA PRACTICE

How We Handle Account Data

We keep the Privacy Policy practical by linking each data use to an account action you can recognise.

Account security

Phone verification is used before account access, and sign-in details may be checked against device signals. We do not ask for your password when handling a normal Privacy Policy request.

Payment records

A DANA, OVO, GoPay, QRIS, bank transfer or virtual account reference may remain linked to your account status. We use that reference to trace a receipt or payment state.

Device behaviour

When you move from mobile login to the lobby, we may record device type, browser details, IP address and session timing. These signals help us protect account access and diagnose errors.

Cookies

Cookies can remember a session, language choice and page movement so the Privacy Policy or account screen loads correctly. Your browser settings can remove or block cookies, though some account steps may change.

Retention

We retain personal data only for the period needed for the stated account, payment, security or legal purpose. When a record is no longer needed, our handling follows applicable retention requirements.

Change requests

To request access, correction or clarification, contact support with your registered account detail and the specific record involved. We confirm identity first so another person cannot alter your data.

Privacy Policy Questions Before Account Access

These answers address the questions we hear before an Indonesian account is opened or a wallet record is checked. Read them alongside the full Privacy Policy, then contact us if your request concerns a particular phone verification, device session or payment reference.

The surya303 Privacy Policy explains the personal and technical data we collect, the reasons for using it, cookie behaviour, retention and your request options. It also describes records connected with phone verification, account access and DANA, OVO, GoPay, QRIS or bank transfer activity.

We use your phone number as part of the account verification step before access. It helps connect your request with the correct account and lets support identify the relevant record. We do not ask you to disclose a password when you ask a Privacy Policy question.

Yes. The Privacy Policy covers payment references and displayed status linked to QRIS, DANA, OVO and GoPay activity. We use those details to match a receipt or account state. Send a reference number when contacting us, not a wallet password or secret code.

During mobile or desktop access, we may record device type, browser version, operating system, IP address, language setting and session timing. These details help identify unusual sign-in patterns and troubleshoot a page that does not move correctly from login to the lobby.

Contact our support path using the registered phone number or email and identify the exact detail you want checked. We may verify your identity before correcting or explaining it. This process can cover contact details, a verification record, cookie question or payment reference.

We keep data for the account, payment, security or legal purpose stated in the Privacy Policy, then follow applicable retention requirements when that purpose ends. The exact period can depend on the record and local requirements, so include the record type in your request.

The Privacy Policy is available through our site for you to read before account access. Account and service eligibility depends on local law. If you need a policy copy or clarification for your Indonesia account, contact support with your registered account details.

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